Shipping policy

 

All orders are processed within 2-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Limited stock available. Additional pieces are handmade to order in Venezuela (2-4 weeks).

This production method ensures the highest quality possible as it is not mass-produced while minimizing waste and upholding sustainability standards. 

Feel free to message us to check the availability of in-stock items. 

If you have a question about shipping, send us an email at info@mossstudio.shop

Shipping within Venezuela and the US is free.

International shipping costs $20 USD or if the order is greater than $250 USD shipping is free.

The prices of our products do not include VAT or other taxes, and the customer must cover any customs taxes or fees incurred.

 

Changes

Please note that international sales are final (not including Venezuela and the US), except for errors made on our part.

If a change is required, you may do so within 5 working days of receiving it. To do this, simply email us at info@mossstudio.shop with the details of the changes you wish to make, and we will update your purchase accordingly. Shipping costs for returns due to brand errors are the responsibility of the brand.

 

Refunds

 

• We accept returns for faulty, damaged, or misrepresented items within 7 days of delivery.
• If you received the wrong size, you may return the item for an exchange or refund.
• For all other eligible returns, return shipping is the customer’s responsibility:
  $10 for returns within Venezuela or the U.S.
  $20 for international returns.

Please submit any claims related to delivery within 5 working days of receipt of the product(s).