Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return or exchange, contact us at info@mossstudio.shop and let us know the reason for your request. If your request is accepted, we’ll provide a return shipping label and instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at info@mossstudio.shop.

Return Shipping Fees

For U.S. returns and exchanges, a $6 return shipping fee applies.

For international returns, a $20 return shipping fee applies.

The applicable return shipping fee will be deducted from your refund or, in the case of an exchange, collected before the replacement item is shipped.

Original shipping charges are non-refundable, except where otherwise required by applicable law.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

If the item is damaged, defective, or incorrect due to an error on our part, we will cover the return and replacement shipping costs.

Exceptions / Non-Returnable Items

Sale items and gift cards are final sale and cannot be returned or exchanged.

Exchanges

We’re happy to offer exchanges within 10 days of delivery, subject to availability.

For U.S. exchanges, a $6 return shipping fee applies. For international exchanges, a $20 return shipping fee applies.

We’ll provide the return shipping label, and shipping of your replacement item is complimentary.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the final item in your order, without providing a reason, as required by applicable law.

Items must be returned in the same condition in which they were received: unworn or unused, with tags attached, and in their original packaging.

Customers are responsible for the direct cost of return shipping. If we provide a prepaid return shipping label, the applicable cost of that label may be deducted from your refund.

Please contact us at info@mossstudio.shop to begin your return.

Refunds

We will notify you once we’ve received and inspected your return and let you know if your refund has been approved.

If approved, your refund will be issued to your original payment method, less any applicable return shipping costs, within 10 business days, except where a different timeframe is required by applicable law.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@mossstudio.shop.