Care Instructions

At our fashion brand, we use high-quality materials to create our unique pieces. To ensure that your pieces remain in good condition, we recommend the following care instructions:

Stretchy fabric

• We recommend avoiding contact with rough surfaces when wearing these garments as these surfaces will damage the fabric. 
• Machine wash on a gentle cycle using cold water and mild detergent.
• Avoid using fabric softeners, bleach, or other harsh chemicals, as they can damage the lycra.
• Hang or lay flat to dry to avoid stretching or misshaping the garment.
• Do not iron, dry clean, or tumble dry.

Mesh

• Wash by hand. 
• Do not iron, dry clean, or tumble dry.

Faux Leather

• Wipe down with a damp cloth or sponge to remove any dirt or debris.
• Avoid using harsh chemicals or abrasive materials, as they can damage the faux leather.
• Store in a cool, dry place away from direct sunlight.
• Do not iron, tumble dry, or dry clean.

If you have any further questions, please do not hesitate to contact us.

Shipping policy

All orders are processed within 2-4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Limited stock available. Additional pieces are handmade to order in Venezuela (2-4 weeks).

This production method ensures the highest quality possible as it is not mass-produced while minimizing waste and upholding sustainability standards. 

Feel free to message us to check the availability of in-stock items. 

If you have a question about shipping, send us an email at info@mossstudio.shop

Shipping within Venezuela and the US is free.

International shipping costs $20 USD or if the order is greater than $300 USD shipping is free.

The prices of our products do not include VAT or other taxes, and the customer must cover any customs taxes or fees incurred.

Changes

Please note that international sales are final (not including Venezuela and the US), except for errors made on our part.

If a change is required, you may do so within 5 working days of receiving it. To do this, simply email us at info@mossstudio.shop with the details of the changes you wish to make, and we will update your purchase accordingly. Shipping costs for returns due to brand errors are the responsibility of the brand.

Refunds

• We accept returns for faulty, damaged, or misrepresented items within 7 days of delivery.
• If you received the wrong size, you may return the item for an exchange or refund.
• For all other eligible returns, return shipping is the customer’s responsibility:
  $5 for returns within Venezuela or the U.S.
  $20 for international returns.

Please submit any claims related to delivery within 5 working days of receipt of the product(s). 

Size Chart